Maintenance ServicesMaintenance Services
Maintenance Services (Alcatel-Lucent and Third Party)
LGS Innovations not only equips each customer’s communications network for the future, but also provides ongoing technical assistance and applications upgrades to keep their networks running to the highest standards and with optimal efficiency. The networks continue to realize the advantages of consistent and reliable performance though hardware and software support, access to the online technical resources center, equipment replacement and recycling, and remote technical support.
Based on the level of support selected by the customer, maintenance programs for ALU products may include the following services:
- Online Service Account
- LiveChat
- Web-Based Service Requests
- Customer Forum
- Knowledge Base
- Problem Reports
- 7 x 24 x 365 Live Phone Support
- 7 x 24 x 365 Remote Diagnostics
- Software Maintenance Releases
- Returns for Repair
- Next Business Day Hardware Replacement
- 4-Hour Hardware Replacement
