IT Service Management

Information Technology Infrastructure Library (ITIL), ISO 20000

Emerging technologies such as SOA, virtualization, and cloud computing introduce a layer of complexity where the IT service is no longer defined by the physical server. Keeping IT services aligned with mission objectives is key to empowering U.S. Federal Government agencies to successfully complete their missions. LGS Innovations’ services professionals have experience and expertise in operations and management of complex IT environments, as well as the application of service management frameworks such as ITIL, to develop standardized management practices that manage the complexity and keep mission-critical services running.

LGS Innovations evaluates standards already deployed, identifies ways to maximize return on investment (ROI) while reducing costs and complexity, and implements compensating controls. Utilizing best practices, a comprehensive model is defined to manage IT operations, covering areas such as incident management, problem management, change management, release management, configuration management, service level management, IT financial management, and continual service improvement.