Seaport-e Quality Assurance

LGS Innovations consistently delivers quality IT, networking, and communications products and services to the U.S. Federal Government to carry out missions around the world.  Our history of successful implementations is a testament to our robust business approach and unrelenting commitment to quality and customer satisfaction.

ISO 9001:2008 Certified Federal Solutions Organization

LGS Innovations’ Quality Management System (QMS) is embedded in our culture and is recognized as a key enabler to our success.  It represents a fundamental commitment to quality and continual improvement.

The scope of our ISO 9001:2008 certification covers the breadth of functions required to consistently deliver complex technology projects:

• Network Systems Engineering
• Integration
• Installation
• Services

Customer Satisfaction

LGS Innovations considers customer satisfaction to be a primary measure of our success as an organization.  We use it to measure how well we’re meeting customer expectations, to identify improvement opportunities, and to take corrective actions when necessary.  Our Customer Satisfaction Program includes quarterly and on-demand Web-based surveys, results analysis, and preventative/corrective action management.  Results speak for themselves, and LGS Innovations has met or exceeded our customer satisfaction targets for the last five years.

Continual Improvement

Continuous Process Improvement is a core tenet of the LGS Innovations quality management system (QMS). We continually evaluate internal and external best practices to improve the quality of the products and services we provide to the U.S. Federal Government. Our QMS is embedded in our culture and is recognized as a key enabler to our success; it also represents a fundamental commitment to quality and continual improvement.